Shipping policy

Shipping Policy

Thank you for shopping with Soft Static.

Every order means a great deal to us, and we're committed to getting your items to you as quickly and carefully as possible.

Order Processing

Orders are typically processed within 2–5 business days (Monday through Friday, excluding holidays).

Once your order has been packed and shipped, you'll receive a confirmation email with tracking information.

During new product launches, holidays, or periods of high order volume, processing times may be slightly longer. If this happens, we'll do our best to keep you informed.

Shipping Times

Estimated delivery times begin after your order has been processed.

United States

  • Standard Shipping: 3–7 business days

  • Expedited Shipping (when available): 2–3 business days

International

  • Delivery times vary by destination and typically range from 7–21 business days.

Please note that international deliveries may experience customs delays that are outside of our control.

Shipping Rates

Shipping costs are calculated at checkout based on your location, selected shipping method, and the weight of your order.

From time to time, Soft Static may offer free shipping promotions. Any qualifying order minimums will be clearly displayed on our website.

Tracking Your Order

Once your order ships, you'll receive a tracking number by email.

Tracking updates are provided by the shipping carrier and may take up to 24–48 hours to appear after your package has been scanned.

Incorrect Shipping Information

Please double-check your shipping address before completing your purchase.

Soft Static is not responsible for delays, lost packages, or additional shipping charges resulting from incorrect or incomplete addresses provided at checkout.

If you notice an error, contact us as soon as possible. If your order has not yet shipped, we'll do our best to update the address.

Lost or Stolen Packages

Once an order has been marked as delivered by the shipping carrier, Soft Static cannot guarantee replacement or reimbursement for lost or stolen packages.

If you believe your package has been lost, we recommend:

  • Checking around your delivery location.

  • Asking neighbors or household members if they accepted the package.

  • Contacting the shipping carrier directly.

  • Reaching out to us if you need additional assistance.

We'll do everything we reasonably can to help you locate your order.

Damaged Shipments

If your order arrives damaged, please contact us within 7 days of delivery.

Include:

  • Your order number

  • Photos of the damaged item(s)

  • Photos of the shipping packaging

We'll review your request promptly and work with you to resolve the issue.

International Orders

International customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their country's customs agency.

These fees are not included in the purchase price or shipping cost and are determined by your local government.

Shipping Delays

While we strive to deliver every order on time, occasional delays may occur due to:

  • Severe weather

  • Carrier delays

  • Customs processing

  • Holidays

  • High shipping volume

  • Other circumstances beyond our control

We appreciate your patience and understanding if unexpected delays arise.

Questions?

If you have any questions about your shipment, we're here to help.

Contact us at:

admin@staticcollective.co

A Note from Soft Static

We believe that good things are worth waiting for—but we also believe in keeping you informed every step of the way.

Thank you for supporting a small business that values thoughtful design, honest communication, and creating products with purpose.

We're grateful you're here.