Refund policy
Return & Refund Policy
At Soft Static, we believe in creating products with intention and treating our customers with the same care we'd want ourselves. If something isn't quite right, we're here to help.
Returns
We accept returns within 30 days of the date your order is delivered.
To be eligible for a return, your item must be:
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Unworn and unused
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In its original condition
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Free from stains, odors, or damage
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Returned with original tags and packaging (if applicable)
Items that do not meet these conditions may not be eligible for a refund.
Non-Returnable Items
The following items cannot be returned unless they arrive damaged or defective:
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Final sale or clearance items
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Gift cards
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Digital products or downloadable content
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Customized or personalized items
How to Start a Return
To begin a return, please contact us at:
Include:
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Your order number
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Your name
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The item(s) you'd like to return
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The reason for your return (optional, but appreciated)
We'll provide return instructions once your request has been reviewed.
Refunds
Once we receive and inspect your return, we'll notify you of the status of your refund.
If approved, your refund will be issued to your original payment method within 5–10 business days, depending on your bank or payment provider.
Original shipping charges are non-refundable.
Exchanges
If you received the wrong item, a damaged item, or need a different size, please contact us within 7 days of delivery.
We'll work with you to make it right.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please email us within 7 days of delivery.
Include:
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Your order number
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A brief description of the issue
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Photos of the item and packaging
We'll review your request as quickly as possible and arrange a replacement or refund when appropriate.
Return Shipping
Unless the return is due to a damaged, defective, or incorrect item, customers are responsible for return shipping costs.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.
Order Cancellations
Orders begin processing quickly to ensure fast delivery.
If you need to cancel or make changes to your order, please contact us as soon as possible. While we'll do our best to accommodate your request, we cannot guarantee changes once an order has entered processing.
Questions?
If you have any questions about your order or this policy, we're always happy to help.
Contact us at:
A Note from Soft Static
We know that every purchase represents trust, and we don't take that lightly.
Our goal isn't simply to sell products—it's to create things that are meaningful, thoughtfully made, and genuinely worth owning.
Thank you for supporting a small business built on integrity, empathy, and intentional creation. It truly means the world to us.